I loved how efficient they are and how detailed they are in showing the problems wrong with my car. They really took the time to explain the issues and how to go about them. Especially with taking care of it going further. I plan on going to them from now on when I am here in Rochester.

Excellent. Repairs needed were documented and clear. Repairs done promptly

Top notch service and vehicle maintenance. Been bringing vehicles here for years. Great team at browncroft garage!

These guys are rock stars. I’ve had the privilege to choose this shop for most of my repairs in the last few years, and they always get it right. I initially decided to check them out because they’re highly regarded in Rochester (voted #1!), and because they serviced the vehicles for a dealership I worked at and kept up with our demands excellently while providing top notch and thorough care. Not only are they providing informative and considerate customer service, and consistently reliable high quality work, they are also actively looking for the most cost effective method. The owner, Scott, is often there working but makes a point to say hello when he can. If I can help it, I try to always take my cars to Browncroft Garage where I know I’m going to get what I came for, and they’ll treat me well in the process.

Very professional. I would go to this auto repair shop again.

Don't judge the shop by its outside appearance. This shop is high-tech, high-touch and focused on customer service. I have been getting my vehicles repaired here for years. Browncroft Garage is hands down the best repair shop in Rochester. The service managers are honest and their rates are reasonable - no shady stuff happening here! They actually take pics of all mechanical issues and text you their repair recommendations and then you can accept or reject any of the work - no pressure! I don't know of any other shops that do this. I recommend this shop to everyone. Check them out!