4

Thank you for taking the time to leave us a positive review, Rosa! We're glad to hear that you had a great experience at Browncroft Garage. We strive to provide top of the line auto repair service to all of our customers and we're happy to hear that we met your expectations. We hope to see you again soon for any of your automotive needs. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

Thank you so much for your five star review, Kelly! We are thrilled to hear that you had a positive experience at Browncroft Garage. We strive to provide excellent customer service and quality auto repair workmanship, and we are glad that we met your expectations. Thank you for choosing us and we look forward to serving you in the future.

- Browncroft Garage
5

Huge thank you to Scott and Matt! I would highly recommend Browncroft Garage. Both Scott and Matt were friendly, knowledgeable and professional. They took the time to answer all of my questions and address all my concerns. I truly appreciated their detailed assessment of my car, transparency and fixing the issues at hand. Amazing customer service and work!

Katie, thank you for taking the time to leave a 5-star review! We are thrilled to hear that you had a positive experience with Scott and Matt at Browncroft Garage. Our team takes pride in providing friendly, knowledgeable, and professional auto repair service to our customers. We look forward to servicing all your future automotive needs.

- Browncroft Garage
5

These guys are the best!! We had a company vehicle that had a flat tire, and they went out of their way to get it fixed for us right away! Always very accomodating!

5

Steve and his team have worked on several cars I've owned over the years and I've always appreciated their commitment to effectively listening to my concerns and thoughts.....taking that information into consideration, along with their diagnostics .....and explaining their findings in a concise manner, and discussing what options might be available and or what order/ priority any repairs should be done in. Now on the surface, it may sound like..."well that's what any shop would or should be doing". However, as I'm sure many have experienced, the truth is ..."many don't operate that way" I recently had a battery replacement done at my own request as I wanted a larger battery to properly handle all the new technology and data/ computer systems that operate even when the vehicle is off. Scott, not only got me in on short notice just before the holidays, but also got the repair, and programming the battery to the vehicle (by product of today's new tech and remote features and apps tied to the vehicle). Since the install, no more messages on my app saying my "vehicle is shutting down remote features to preserve battery". The new battery upgrade/ install by Scott & his team has eliminated any issues and I'm confident in the repair and the features working as intended/ I paid for. If you're looking for a great garage for any repair needs, or your factory warranty has expired, I'd highly recommend "Browncroft Garage" without hesitation.

5

Our delivery vehicle got a flat tire not only did they fix tire but help deliver some packages and gave us a vehicle to finish route and repaired tire when we were gone. Much appreciated guys.

Terry, thank you for the review! We are so happy to hear that we were able to assist with your delivery vehicle's flat tire and even go above and beyond to help with your packages and provide a vehicle for you to finish your route. Our team takes great pride in our customer service and we are always happy to help in any way we can. We look forward to serving you again in the future!

- Browncroft Garage
2

I would say very personable people, very interactive company and a good neighborhood mechanic. I just gotta say that my significant other was charged a pretty hefty bill that we still paid because we were in a bad spot just to replace a battery. We feel like we’re going to shop elsewhere moving forward to avoid a $700 for a battery replacement

Thank you for your feedback. We want to clarify that the service performed was not just a basic battery replacement as the review suggests. When your vehicle required attention, our team made the repair a priority, completing all necessary work within a day of it being brought in. Your car is equipped with an expensive AGM-type battery - these are premium batteries designed for modern vehicles and their advanced electrical systems. The service involved qualified technicians handling the specialized installation, which is more complex than standard batteries. Cost for a quality AGM battery replacement and installation can range from $400 to $800, especially for vehicles with advanced electrical and computer systems. If you would like details about any specific charges, we would be glad to review the invoice together. We are committed to transparency and high-quality service for every customer.

- Browncroft Garage
5

It's very rare that I feel strongly enough about a business to post a review, but Browncroft Garage is the exception. They were recommended to me when I first arrived in Rochester about 7 years ago and I've never looked back. Everyone at Browncroft I've interacted with in that time has been professional, trustworthy, friendly, and willing to discuss the specifics of what my car needed, why, and how soon. Prices are fair, scheduling should be done ~2 weeks in advance, and in my experience turnaround has been very fast (almost always same day unless parts need to be ordered).

Thank you so much for taking the time to leave us such an awesome review & 5-star rating, Matt! We are honored that you chose Browncroft Garage as your go-to auto shop for the past 7 years. It means a lot to us that you have consistently found our team to be professional, trustworthy, and friendly. We take pride in providing excellent auto repair service and discussing the details of your car's needs with transparency. We will continue to strive for fair pricing and efficient turnaround times for all our valued customers. Thank you for your loyalty and support. Looking forward to serving you in the future!

- Browncroft Garage
5

Good honest repair shop. They worked on my Acura TL manual and fixed a clutch problem. They use an email / text system that keeps you completely updated as they work. I gotta a free rental and constant updates with pictures so you can see what they see. Top notch service. I'm one of those guys that really try and do my own work on cars, but clutch transmission issues have to be handed off. Glad I have found a shop I can trust in Browncroft!

Cliff, thank you for taking the time to leave us such a great 5-star review! Our mechanics at Browncroft Garage work hard to provide best in class auto repair service and we're so glad to hear we took excellent care of your Acura TL! Thank you for also mentioning the tech we use--it's an important part of the services we offer. We hope to work with you again in the future for any other hands-off needs!

- Browncroft Garage
5

Very patient and let me bring my own oil for service. All went smooth and I’m happy to recommend!

Thank you so much for taking the time to leave us a 5-star review, Paych! We are thrilled to hear that your experience at Browncroft Garage was smooth and that our team was accommodating in letting you bring your own oil for service. Our top priority is providing excellent auto repair and customer service, and we appreciate your recommendation. We look forward to serving you again in the future!

- Browncroft Garage
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