I moved out to Rochester almost 3 years ago and I was still heading back to Buffalo to get my car fixed which I found to be really difficult. I started researching places in Rochester and I found Browncroft. I am so thankful I did they have fixed my car twice now and I have an older car and every time I get my car back it feels like a brand new car. They work fast, keep in communication with you and allow you to select what gets done to your car. I love that they take pictures of what they will be doing and just keep you in the loop. Highly recommend, plus if your a women they treat you like a human which I appreciate because I haven't had that in the past.

I have been a customer for the past 9 years, and I have always received excellent service at fair prices. They are very knowledgeable and competent. If you are in need of repairs, I highly recommend that you choose Browncroft Garage. You will not be disappointed!

Browncroft Garage is the absolute best place we've ever taken our car. The communication is like no other! They answer emails and or texts promptly AND honestly. There are no surprises with the work that needs to be done or the prices. I would highly recommend them and have already done that! Thanks Mike and your team!

These guys deserve the ratings that they have earned. They helped me even with my atv tires. Small job, but from that to cars they’re always honest and willing to help. I’m sure countless other places would push me onto someone else; they say yes to even the little things which ultimately earns long term larger business. Can’t thank them enough. Love giving money to a local shop like this.

Excellent workmanship and customer service. They have been in business 100 years, that's a long time for a car shop. Nobody like getting their car repaired, it's expensive. When you do need it , Browncroft is the place. They fix only what needs to be fixed. They also get in touch with you a few days after repairs to make sure things are going well. Great shop!

Unfailingly polite and accommodating with timely communication. Have ALWAYS done a wonderful job.

Browncroft is the BEST – they're trustworthy, straightforward, reliable, and always provide excellent service. For several years, I've been taking my car to Browncroft for annual inspections, oil changes, and other random repairs that come with driving an older, used car with lots of mileage. The mechanics are friendly and honest, always going above and beyond to ensure that my car is fixed and safe to drive. Even after moving out of town, I still drive the 10+ hours home to have them inspect/register it because I know I'm in good hands. Recently, Scott helped me get reimbursed for the replacement of a part done by my mechanic in South Carolina – a perfect example of Browncroft's incredible customer service and support.

They are kind, communication was great, very honest and helpful. One time when I thought I had to get a new ignition The young fellow said try putting in antifreeze and it worked it started up after a few minutes! Now that is an honest mechanic that won't take advantage of a women!

I appreciate that they drop me off and pick me up. They look at the entire vehicle and make recommendations for us to consider in the future. Our inspection went smoothly, in no small part because they stay on top of pending issues.