5

They were upfront with the work I needed done. I had received a previous quote from someone else and I felt they may have been high so I went to Browncroft and they did the work for less. The work was done professionally and timely. My old mechanic who retired recommended them to me. So glad they did. I now have a new mechanic.

Thank you so much for taking the time to leave us a 5-star review, Mary Ann! We are thrilled to hear that you had a positive experience at Browncroft Garage and that our team was able to provide you with upfront and professional service at a reasonable price. We are grateful to have earned your trust as your new mechanic and we look forward to continuing to provide top-notch service for all your vehicle needs. Thank you for choosing Browncroft Garage!

- Browncroft Garage
1

TAKE YOUR CAR ANYWHERE ELSE I've been a long time customer but we are done doing business as of today. Protocol is they send you an estimate and you select what services you are giving the okay to fix. Not today, just sent me a $600 invoice with two items I did not okay to fix (one I know I replaced myself). Specifically told the tech in a prior visit I had my own battery and they changed it anyway. Lastly, I get on site and they have no explanation for the difference in business operations. Something is going on within the business.

We understand your frustration and are concerned to hear about your recent experience. We've tried to reach you by phone twice to discuss this, as the work performed was for services you approved last month and scheduled to be completed. We are genuinely confused as to why this has become an issue and would like to clear up any misunderstanding. Please reach out to the owner, Scott, directly at [email protected] or call him at the shop as soon as possible. He would like to speak with you to resolve this matter.

- Browncroft Garage
5

Always knowledgeable, accommodating and reliable Been a customer for decades.

Thank you so much for taking the time to leave a review, John! We greatly appreciate your loyalty and trust in our services for over the years. It's wonderful to hear that our team at Browncroft Garage has consistently provided you with knowledgeable, accommodating, and reliable service. We are grateful for your support and look forward to continuing to serve you for many more decades to come. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

The guys at Browncroft have all been very flexible, thorough, and straightforward. I especially appreciate that they helped me prioritize what to fix first vs what could wait without trying to sway me one way or the other. I felt like I had all of the information to make my own decision. It’s the best experience I’ve had with a garage, and I can see why they are so highly recommended. Both my partner and I take our cars here, and we plan to keep it that way!

Hi Meghan, thank you for taking the time to leave such a wonderful review for Browncroft Garage! We are thrilled to hear that our team was able to provide you with a flexible, thorough, and straightforward service. We always strive to give our customers all the information they need to make informed decisions about their vehicles. It means a lot that you trust us with both your and your partner's cars. We appreciate your loyalty and look forward to serving you again in the future! Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

Always a wonderful experience!

Thank you for the fantastic review, Ariana! We are thrilled to know that you had a wonderful experience at Browncroft Garage. Our team works hard to provide top-notch service and your 5-star rating confirms that we are on the right track. We truly appreciate your support and look forward to seeing you again. Thanks again for choosing Browncroft Garage!

- Browncroft Garage
2

Hi R P, we appreciate your feedback and are disappointed to hear that you had a less than satisfactory experience at Browncroft Garage. We strive to provide excellent service to all of our customers and apologize if we fell short in your case. We would love the opportunity to make things right and would appreciate if you could reach out to us directly at (585) 288-5060 or [email protected] so we can address your concerns and improve our services. Thank you for bringing this to our attention.

- Browncroft Garage
5

I could not be happier about the service provided by Browncroft. We bought a car that needed a LOT of work. They were extremely knowledgeable, patient with all our questions/timeline, and went the extra mile to make sure the car was back to running like new. They were the "2nd opinion" and ended up the better opinion. No place else I'd go in Rochester now.

Thank you for taking the time to leave us such a positive review, Shane! We are thrilled to hear that you had a great experience with us at Browncroft Garage. Our team takes pride in providing excellent service and we are glad that it showed. Thank you for trusting us with your car and for making us your go-to garage in Rochester. We look forward to serving you again in the future!

- Browncroft Garage
5

This is the first time Ive gotten my car serviced since I moved to the area. Browncroft Garage was recommended on social media and I gave them a try. Im very happy I chose BCG! My car was repaired quickly and for a fair price, communication was outstanding and thorough, and the staff is very nice. My car now runs beautifully again.

5

Once again Browncroft has knocked it out of the park. The work was done quickly and perfectly. Thank you!

5

Excellent shop to have your vehicle repaired.

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