5

Excellent customer service and excellent communication.

Thank you for your kind words, Kristin! At Browncroft Garage, we make it our top priority to provide the best customer service and clear communication to all of our clients. We are thrilled to hear that you had a great experience with us. We truly appreciate your 5-star review and hope to have the opportunity to serve you again in the future. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

Check engine light came on so I made an appointment and was seen 2 days later. The staff was caring and recommended the best thing for my car issue instead of trying to nickel and dime me.

Thank you for taking the time to leave us a review, Ms M! We're glad to hear that you had a positive experience at Browncroft Garage and that our staff took care of your car issue with care and honesty. We always strive to provide excellent customer service and we're happy to hear that we met your expectations. Thank you for choosing us and trusting us with your vehicle. We appreciate your support and hope to see you again in the future!

- Browncroft Garage
5

Fast And efficient. Pleasure doing but

Thank you for your positive review, Tim! We are glad to hear that you had a great experience at Browncroft Garage. Our team takes pride in providing fast and efficient services, and we are thrilled that we could make your visit a pleasure. We appreciate your support and hope to see you again for any future automotive needs. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

Best garage in Rochester, hands down. Honest, reliable, and make it easy to select which services you want done. I’ve been taking my vehicles here for almost 20 years and won’t go anywhere else.

Thank you so much for your kind words, Adam! We are thrilled to hear that you have been a loyal customer for nearly 20 years and that you continue to trust us with your vehicles. Our team at Browncroft Garage takes pride in providing honest and reliable services to our customers. We appreciate your 5-star rating and look forward to serving you for many more years to come. See you at your next visit!

- Browncroft Garage
5

Hi Brenton, thank you for taking the time to leave us a 5-star review! Our team is dedicated to providing top-notch customer service and high-quality work, and we're glad to see that reflected in your review. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

Browncroft Garage has been my go to for the last several years. They are honest, transparent and I know they are giving me good advice and information on my car. Their customer service is top notch too! Highly recommend them for all your needs.

Thank you, Kym, for your kind words and for choosing Browncroft Garage as your go-to for the last several years! We pride ourselves on being honest and transparent with our customers, and we're glad to hear that you feel confident in the advice and information we provide for your car. Our team works hard to provide top-notch customer service, and we appreciate your recommendation to others as well. Thank you for your continued support and trust in us! We look forward to serving you in the future!

- Browncroft Garage
4

Superior communication once established the appointment, a bit of conflicting information prior to it, due to some gap between texts and emails. Great service, optimal web layout for estimates and payments. Compared to other business, no hidden fees and no stress bill layout.

Thank you for your thoughtful review! We are glad to hear you appreciated our communication, service, and transparent billing process. We also appreciate your feedback regarding the gap between texts and email, your insights help us improve. Our team is always working to streamline communication for a smoother experience. Would you mind sending an email to the owner and explain where communication went wrong in the beginning? Scott's email is [email protected]

- Browncroft Garage
5

Hi Hannah, thank you so much for taking the time to leave us a 5-star review! We are glad you had a positive experience with us and we look forward to working with you again!

- Browncroft Garage
5

I have had 2 exceptional experiences at Browncroft. I highly recommend!

Thank you for taking the time to leave a 5-star review, Diane! We are thrilled to hear that you have had exceptional experiences at Browncroft Garage. Providing top-notch service to our customers is our top priority and we are happy to know that we were able to meet your expectations. Thank you for recommending us to others and we look forward to serving you again in the future. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

wonderful place to bring your car. I have owned cars since 1976 and in all the years i have been having them repaired this is the nicest, most trustworthy place i have used. Took my car in one time where i expected a repair of 300-500 dollars. 70 bucks. what i like the most is that i can drop my car off with its problem and trust them without a second thought. That is SO RARE in auto repair industry. I am looking for a truck now that i wouldn't think of buying without Browncroft Garage checking it over for me. Mike at the desk has even picked me up when my car was done. Try them. I promise you will be as big a fan as i am.

Browncroft Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Browncroft Garage (585) 288-5060 if you have any issues in accessing any area of our website.