5

Always a wonderful experience!

Thank you for the fantastic review, Ariana! We are thrilled to know that you had a wonderful experience at Browncroft Garage. Our team works hard to provide top-notch service and your 5-star rating confirms that we are on the right track. We truly appreciate your support and look forward to seeing you again. Thanks again for choosing Browncroft Garage!

- Browncroft Garage
2

Hi R P, we appreciate your feedback and are disappointed to hear that you had a less than satisfactory experience at Browncroft Garage. We strive to provide excellent service to all of our customers and apologize if we fell short in your case. We would love the opportunity to make things right and would appreciate if you could reach out to us directly at (585) 288-5060 or [email protected] so we can address your concerns and improve our services. Thank you for bringing this to our attention.

- Browncroft Garage
5

I could not be happier about the service provided by Browncroft. We bought a car that needed a LOT of work. They were extremely knowledgeable, patient with all our questions/timeline, and went the extra mile to make sure the car was back to running like new. They were the "2nd opinion" and ended up the better opinion. No place else I'd go in Rochester now.

Thank you for taking the time to leave us such a positive review, Shane! We are thrilled to hear that you had a great experience with us at Browncroft Garage. Our team takes pride in providing excellent service and we are glad that it showed. Thank you for trusting us with your car and for making us your go-to garage in Rochester. We look forward to serving you again in the future!

- Browncroft Garage
5

This is the first time Ive gotten my car serviced since I moved to the area. Browncroft Garage was recommended on social media and I gave them a try. Im very happy I chose BCG! My car was repaired quickly and for a fair price, communication was outstanding and thorough, and the staff is very nice. My car now runs beautifully again.

5

Once again Browncroft has knocked it out of the park. The work was done quickly and perfectly. Thank you!

5

Excellent shop to have your vehicle repaired.

5

Browncroft Garage diagnosed my engine light cause and quickly and rofessionally repaired it. They do not try to sell you on extra wotk that can be done, but simply provide suggestions. I know when I get work done here, it will be done correctly and they will stand by their work! Love the text communication option!

Thank you for your kind words, Christopher! We're thrilled to hear that you had a positive experience at Browncroft Garage. Our team takes pride in providing accurate and efficient diagnoses and repairs, while also being transparent with our recommendations. We're glad you appreciate our text communication option as well. Thank you for choosing us and for taking the time to leave a review. We hope to see you again for any future automotive needs!

- Browncroft Garage
5

Great attitude, text immediately upon completion of the task.

Thank you for your kind words, Karen! We are thrilled to hear that you had a great experience with us at Browncroft Garage. Our team takes pride in their work and we always strive to provide a positive and efficient service. We appreciate your support and look forward to seeing you again in the future! Don't hesitate to call us at (585) 288-5060 for any of your automotive needs. Thank you again for choosing us and have a great day!

- Browncroft Garage
1

Tried to severely overcharge me. Won't be back

Hi Nathan. We’re sorry to hear about your experience. After checking our records, it looks like we haven’t serviced your vehicle since 2023. If there was any confusion or concern regarding a quote or service recommendation, we’d be happy to clarify it for you. Our goal is always to provide honest, transparent service, and we’d appreciate the opportunity to clear things up. Please feel free to reach out to us directly.

- Browncroft Garage
5

Had an issue with a light coming on and despite being short staffed, they immediately were able to help support and talk through options. They have also serviced our two vehicles many times - always clear, answer questions, are affordable & do a great job.

Thank you for taking the time to leave us such a positive review, Gavin! We truly appreciate your kind words and loyalty to Browncroft Garage. Our team understands how important it is to address any vehicle issues promptly, and we are glad we were able to assist you. We take pride in providing clear communication, affordable prices, and excellent service to our customers. Thank you again for your 5-star rating and for choosing us to service your vehicles. We look forward to seeing you next time!

- Browncroft Garage
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Browncroft Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Browncroft Garage (585) 288-5060 if you have any issues in accessing any area of our website.