5

This is the first time Ive gotten my car serviced since I moved to the area. Browncroft Garage was recommended on social media and I gave them a try. Im very happy I chose BCG! My car was repaired quickly and for a fair price, communication was outstanding and thorough, and the staff is very nice. My car now runs beautifully again.

5

Once again Browncroft has knocked it out of the park. The work was done quickly and perfectly. Thank you!

5

Excellent shop to have your vehicle repaired.

5

Browncroft Garage diagnosed my engine light cause and quickly and rofessionally repaired it. They do not try to sell you on extra wotk that can be done, but simply provide suggestions. I know when I get work done here, it will be done correctly and they will stand by their work! Love the text communication option!

Thank you for your kind words, Christopher! We're thrilled to hear that you had a positive experience at Browncroft Garage. Our team takes pride in providing accurate and efficient diagnoses and repairs, while also being transparent with our recommendations. We're glad you appreciate our text communication option as well. Thank you for choosing us and for taking the time to leave a review. We hope to see you again for any future automotive needs!

- Browncroft Garage
5

Great attitude, text immediately upon completion of the task.

Thank you for your kind words, Karen! We are thrilled to hear that you had a great experience with us at Browncroft Garage. Our team takes pride in their work and we always strive to provide a positive and efficient service. We appreciate your support and look forward to seeing you again in the future! Don't hesitate to call us at (585) 288-5060 for any of your automotive needs. Thank you again for choosing us and have a great day!

- Browncroft Garage
1

Tried to severely overcharge me. Won't be back

Hi Nathan. We’re sorry to hear about your experience. After checking our records, it looks like we haven’t serviced your vehicle since 2023. If there was any confusion or concern regarding a quote or service recommendation, we’d be happy to clarify it for you. Our goal is always to provide honest, transparent service, and we’d appreciate the opportunity to clear things up. Please feel free to reach out to us directly.

- Browncroft Garage
5

Had an issue with a light coming on and despite being short staffed, they immediately were able to help support and talk through options. They have also serviced our two vehicles many times - always clear, answer questions, are affordable & do a great job.

Thank you for taking the time to leave us such a positive review, Gavin! We truly appreciate your kind words and loyalty to Browncroft Garage. Our team understands how important it is to address any vehicle issues promptly, and we are glad we were able to assist you. We take pride in providing clear communication, affordable prices, and excellent service to our customers. Thank you again for your 5-star rating and for choosing us to service your vehicles. We look forward to seeing you next time!

- Browncroft Garage
5

This was my first experience with Browncroft after having no positive results at a Honda dealership. Scott and his team were courteous and respectful, listened to what I had to say. They communicated frequently, with detailed accounts of what they observed, what was needed and why. I was amazed as I have never had this experience with any other garage. I am very pleased with the time and work they put into my car, and very pleased with the results! I think Browncroft is the best around!!

Hello Elizabeth, thank you so much for taking the time to leave such a kind and detailed review for Browncroft Garage in Rochester! We are thrilled to hear that you had a positive experience with us and that our team was able to provide courteous and respectful service for your car. Communication is key and we are glad that we were able to keep you informed throughout the process. We truly appreciate your support and we hope to see you again in the future. Thank you for choosing Browncroft Garage as your trusted auto service provider!

- Browncroft Garage
5

Thank you for your 5-star review, Dawn! We are thrilled that you had a positive experience at Browncroft Garage. Our team works hard to provide excellent service. We greatly appreciate your support and look forward to serving you in the future. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

My 2011 Toyota Highlander needed a laundry list of items. Matt and the team at Browncroft Garage gave the vehicle a thorough once over, found the items that needed immediate attention, identified things that may become issues in the future and supported everything with photos and timely communication. I feel confident they do good quality work and get it done with a sense of urgency. With car prices seemingly out of whack with real life, throw in some tariffs for good measure and interest rates at silly levels, I gotta hang on to my old Toyota for as long as it can go. Browncroft is there to help with keeping things rolling.

Dear Chris, thank you so much for taking the time to share your experience at Browncroft Garage. We are thrilled to receive your 5-star rating and are happy to hear that you were satisfied with our thorough and timely service for your 2011 Toyota Highlander. Our team takes great pride in providing high-quality work with a sense of urgency, and we appreciate your trust in us to keep your vehicle in top shape. We understand the challenges of keeping an older car running, especially with rising prices, and we are here to support you in extending its lifespan. Thank you for choosing Browncroft Garage, and we look forward to helping you in the future!

- Browncroft Garage
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Browncroft Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Browncroft Garage (585) 288-5060 if you have any issues in accessing any area of our website.