4

Superior communication once established the appointment, a bit of conflicting information prior to it, due to some gap between texts and emails. Great service, optimal web layout for estimates and payments. Compared to other business, no hidden fees and no stress bill layout.

Thank you for your thoughtful review! We are glad to hear you appreciated our communication, service, and transparent billing process. We also appreciate your feedback regarding the gap between texts and email, your insights help us improve. Our team is always working to streamline communication for a smoother experience. Would you mind sending an email to the owner and explain where communication went wrong in the beginning? Scott's email is [email protected]

- Browncroft Garage
5

Hi Hannah, thank you so much for taking the time to leave us a 5-star review! We are glad you had a positive experience with us and we look forward to working with you again!

- Browncroft Garage
5

I have had 2 exceptional experiences at Browncroft. I highly recommend!

Thank you for taking the time to leave a 5-star review, Diane! We are thrilled to hear that you have had exceptional experiences at Browncroft Garage. Providing top-notch service to our customers is our top priority and we are happy to know that we were able to meet your expectations. Thank you for recommending us to others and we look forward to serving you again in the future. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

wonderful place to bring your car. I have owned cars since 1976 and in all the years i have been having them repaired this is the nicest, most trustworthy place i have used. Took my car in one time where i expected a repair of 300-500 dollars. 70 bucks. what i like the most is that i can drop my car off with its problem and trust them without a second thought. That is SO RARE in auto repair industry. I am looking for a truck now that i wouldn't think of buying without Browncroft Garage checking it over for me. Mike at the desk has even picked me up when my car was done. Try them. I promise you will be as big a fan as i am.

5

Everything is going well with the Volvo, the vehicle is running great. Your technician and you did a wonderful service evaluation, reviewing, searching and repairing all the existing issues that were currently present within the system of the vehicle. I am extremely grateful and pleased with all the work that was completed, so I can drive the car in a safe manner.

Hi Steven, thank you so much for taking the time to leave such a positive review of Browncroft Garage. We are thrilled to hear that your Volvo is running smoothly and that you were happy with our service evaluation and repairs. We take pride in providing top-notch service to ensure our customers can drive safely. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing Browncroft Garage!

- Browncroft Garage
5

Support local businesses! I'm a huge fan of Browncroft Garage. Excellent staff and service. Great prices. Reliable communication. I particularly appreciate the ability to request appointments online and pay invoices electronically. Highly recommend!

Thank you for taking the time to leave such a positive review, Octavia! We are thrilled to hear that you are a fan of our local business and appreciate our staff, service, prices, and communication. We also value your feedback about our online appointment and payment options. Your recommendation means a lot to us and we look forward to providing you with excellent service in the future. Thank you for supporting Browncroft Garage!

- Browncroft Garage
5

I just wanted to say this garage has the best customer service. They are a great group of professionals that care about their customers! Excellent repair service

Thank you so much for your glowing review, Connie! We are thrilled to hear that you had a positive experience with our team at Browncroft Garage. Providing exceptional customer service and high-quality repair services is our top priority, and we are glad to have met your expectations. Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future!

- Browncroft Garage
5

It’s always a class act at BCG. Love them.

Thank you so much for your 5-star review, Roxanne! We are delighted to hear that you had a positive experience at Browncroft Garage. Our team works hard to provide excellent service and it is always a pleasure to receive positive feedback such as yours. We appreciate your support and hope to see you again soon. Happy driving!

- Browncroft Garage
5

Hands down the best garage in Rochester! They are so amazing, honest and very helpful! Wont take my vehicles anywhere else

Thanks for your amazing review, Jen! We are pleased to hear that Browncroft Garage has become your go-to place for vehicle maintenance and repairs. It means a lot to us that you appreciate our honesty and helpfulness. We look forward to continuing to provide you with the best service for years to come. Thank you for choosing us as your trusted garage in Rochester. See you soon!

- Browncroft Garage
5

Great shop. Honest and professional

Thank you for your kind words, Daniel! We truly appreciate your 5-star rating and are happy to hear that you had a great experience with us at Browncroft Garage. Our team takes pride in providing honest and professional services, and it means a lot to us that you noticed. Thank you for choosing us for your automotive needs. See you next time!

- Browncroft Garage
1...891011121314...45
Browncroft Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Browncroft Garage (585) 288-5060 if you have any issues in accessing any area of our website.