Mon - Thu: 8:00 AM - 5:30 PM
Fri: 8:00 AM - 4:00 PM
5

When I came into the garage office to get my car inspected, I had just scraped the heck out of my hubcap and tire parking next to a curb. I was so sure I'd really messed up that wheel since it sounded like I'd just taken it off the car and stuffed it into a woodchipper. I was upset and curt with the kind gentleman who checked me in but he never even blinked. He assured me they would check that too along with the inspection (at no extra charge, mind you). When I later apologized for being short with him, he said he understood and was so gracious and reassuring. We chatted about it for a few minutes and he never once made me feel bad about our interaction. Thankfully the damage was superficial. They were quick and efficient with my inspection as always and I was out in no time. Any place that makes you leave feeling like they've restored your faith in humanity even if you've messed up your own car is worth everyone's business.

5

I don't know anyone who enjoys spending money on their vehicle. But the service here is very good. Similar experience to that of a dealership garage - photos and markups were offered via text after initial assessment. But only after a personal call to walk me thru the findings and what to expect in the workup. Clear information and expectations. Easy scheduling and easy drop off/pick up. Extra bonus to them because I live in the neighborhood and can easily hop on the public scooter system to speed my way down Atlantic from Winton. I would consider it slightly more expensive than average, but you're paying for good service and what seems yo be very honest results.

Thank you for your thoughtful review, Brigitte! We're glad to hear that you had a positive experience with our service and appreciated the clear communication. Your feedback about our process and ease of scheduling is greatly valued. We strive to provide quality service, and we truly appreciate your support as a local customer. Looking forward to serving you again!

- Browncroft Garage
5

Every time I take a vehicle to Browncroft Garage it is a very positive experience. The way they show how much they care about their customers is amazing. From the moment you drop off, to the estimates they send electronically allowing me to review and authorize repairs, to the completion and pick up of the vehicle. These guys care about each and every vehicle and it shows!

Thank you for your wonderful feedback, James! We're thrilled to hear about your positive experiences with us. Our team takes pride in providing exceptional service and showing our commitment to our customers. We look forward to assisting you with your vehicles in the future!

- Browncroft Garage
5

Great work, super quick and professional. Very clear communication and explanations of recommended service. Flexible appointment scheduling. I'll definitely be bringing my car back here.

5

You guys are the best!

5

They always do great work and get you in and out quickly!

5

Always Professional. Great communication from everyone.

5

Scott and his crew here do an awesome job. Very professional, 10/10 customer service.

Thank you for your kind words, Max! We're thrilled to hear that you had a great experience with Scott and the team. Your support means a lot to us!

- Browncroft Garage
5

Browncroft Garage service is simple, easy and informative. They also provide updates on your vehicle throughout the whole process. Highly recommend!

5

Newly to Browncroft Garage , I’m very impresses with the work and professionalism, fare prices and great costumers service, I definitely will be back.

Thank you for your kind words, David! We're thrilled to hear that you were impressed with our work and professionalism. We look forward to serving you again in the future!

- Browncroft Garage
762 Atlantic Avenue Rochester, NY 14609 (585) 288-5060
Browncroft Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Browncroft Garage (585) 288-5060 if you have any issues in accessing any area of our website.