Mon - Thu: 8:00 AM - 5:30 PM
Fri: 8:00 AM - 4:00 PM
5

Excellent workmanship and customer service. They have been in business 100 years, that's a long time for a car shop. Nobody like getting their car repaired, it's expensive. When you do need it , Browncroft is the place. They fix only what needs to be fixed. They also get in touch with you a few days after repairs to make sure things are going well. Great shop!

5

Unfailingly polite and accommodating with timely communication. Have ALWAYS done a wonderful job.

5

Browncroft is the BEST – they're trustworthy, straightforward, reliable, and always provide excellent service. For several years, I've been taking my car to Browncroft for annual inspections, oil changes, and other random repairs that come with driving an older, used car with lots of mileage. The mechanics are friendly and honest, always going above and beyond to ensure that my car is fixed and safe to drive. Even after moving out of town, I still drive the 10+ hours home to have them inspect/register it because I know I'm in good hands. Recently, Scott helped me get reimbursed for the replacement of a part done by my mechanic in South Carolina – a perfect example of Browncroft's incredible customer service and support.

Thank you so much for your amazing review, Kristen! We are thrilled to hear that you continue to trust and rely on us for all your car service needs, even after moving out of town. Our team at Browncroft Garage strives to provide exceptional customer service, and it's heartwarming to know that our efforts have not gone unnoticed. It has been a pleasure serving you over the years, and we look forward to continuing to keep your car safe and running smoothly. Thank you for your support and loyalty!

- Browncroft Garage
5

They are kind, communication was great, very honest and helpful. One time when I thought I had to get a new ignition The young fellow said try putting in antifreeze and it worked it started up after a few minutes! Now that is an honest mechanic that won't take advantage of a women!

5

I appreciate that they drop me off and pick me up. They look at the entire vehicle and make recommendations for us to consider in the future. Our inspection went smoothly, in no small part because they stay on top of pending issues.

5

Very thorough on the car and communication.

5

Friendly knowledgable staff. Love the communication and payment system. It makes everything easy!

Thank you for the review, Suzanne! We work hard to give all our customers a great experience and quality service. We're happy to hear we have earned your trust and we look forward to seeing you next time! It is always our pleasure at Browncroft Garage!

- Browncroft Garage
5

We started using Browncroft Garage after the Car Dealers started changing owners for the cars we owned. The service at Browncroft is as good as the best dealers used before, prices are better and access and pick up is always quick. I have already referred them to friends and family.

5

These guys are the best, especially Mike. Brought our "classic" back from the dead after 7 years of storage. Great work, excellent communication throughout the process.

Thank you, Ann, for taking the time to share your experience! We look forward to working with you again! We are always happy to help out in any way we can! It is always our pleasure at Browncroft Garage!

- Browncroft Garage
5

I highly recommend Browncroft garage because I trust them with servicing my vehicle the past 6 years. All of the crew are professional and easy going people to communicate with. I appreciate their transparency, recommendations, and going above and beyond for their customers. I feel comfortable dropping off my vehicle the night before getting my vehicle serviced as well as needing to at times pick up my vehicle after hours. I appreciate them offering a lockbox to be able to pick up the car after hours. Also, the new text/email communication system of showing you images, notes, and recommendations of what needs to be done along with being able to approve/ deny what services you want completed and being able to pay online. Thank Browncroft for all that you do and continue to do!

Thank you for your wonderful feedback, Nicky! Our main concern has always been the safety and satisfaction of our customers. We’re glad to hear we have delivered that. We really appreciate and thank you for your continued support over the last 6 years. We are always happy to help in any way we can! It is always our pleasure at Browncroft Garage! Thanks again!

- Browncroft Garage
762 Atlantic Avenue Rochester, NY 14609 (585) 288-5060
Browncroft Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Browncroft Garage (585) 288-5060 if you have any issues in accessing any area of our website.