Very professional. I would go to this auto repair shop again.

Don't judge the shop by its outside appearance. This shop is high-tech, high-touch and focused on customer service. I have been getting my vehicles repaired here for years. Browncroft Garage is hands down the best repair shop in Rochester. The service managers are honest and their rates are reasonable - no shady stuff happening here! They actually take pics of all mechanical issues and text you their repair recommendations and then you can accept or reject any of the work - no pressure! I don't know of any other shops that do this. I recommend this shop to everyone. Check them out!

Honest people work here! Owner is on site and always ready to answer any questions or concerns.

Always helpful. Always attentive to detail. Quality work. Sadly, quality work comes with a quality price. But if you are willing to settle for oats that have been passed through the horse once before, you can get a cheaper price. I hope I don’t have to take my car anywhere else. The service advisors, Dan and Michael, are always helpful. And they never make me feel like the consummate mechanical ass, that I am when they explain the intricacies of what might be needed.

Excellent service

The team at Browncroft is professional, experienced and honest! Having a mechanic you can trust with your vehicle is so important and that's what you get when you go to Browncroft. We can't recommend these guys enough!

Won’t go back – ever I manage a fleet of 9 vehicles. I wanted to try a different garage than my regular shop, just to check someone else’s service. I had heard good things about Browncroft garage a few years ago, so I decided to try them and brought in a 10 year old SUV with about 148,000 miles. The vehicle had a check engine light. When I called to make an appointment, I told them its age and that I didn’t want to put too much money into it due to age and miles. They quoted me a diagnostic charge in advance. I thought it was a bit high ($160), but agreed. I left the vehicle, and a bit later got a quote to replace a sensor - which fixed the check engine light. I also got a text a list of these problems: -slight wheel bearing noise -no oil in dipstick, engine leaking -tire pressure light flashing -front marker bulb (not turn signal) out -engine/transmission external oil soaked -lower hose clamp cooling system leak -PS rack oil soaked -exhaust system hole beginning to form -control arm bushings deteriorated -brake fluid contamination, cooling fluid contamination I had gotten involved with the service writer on some of the details of the fluid contamination, so I forgot to ask about the no oil in dipstick. But they let me drive the vehicle out of the shop with no oil!!! When I returned later to ask about this, I was told that the writer (I’m paraphrasing) didn’t make it his business to give customers too strong recommendations because they thought he was ‘selling’ too hard on repairs. What kind of a repair shop let’s you take your vehicle out with no oil??? (FYI I knew the vehicle was suing oil and regularly check it, but had forgotten to this week.)

After having a problem (the garage didn't emphasize that I was REALLY LOW on oil), Scott the owner reached out to me to apologize and worked with me to address the issue. I really appreciate the follow up from Scott and think he went above and beyond to make sure that I was a happy customer.